WiTECH 2 Link Not Working or Launching (MDP+, MDP, or WSP) - Edge Browser and MicroPOD Troubleshooting
Two-path troubleshooting guide for WiTECH 2 link failures on MDP+, MDP, and WSP setups. Fix browser-side issues by updating or repairing Microsoft Edge, and fix device-side issues by running the MicroPOD Utility connection procedur
Overview - WiTECH 2 link not working or launching
WiTECH 2 for MicroPOD (including MDP+, MDP, and WSP setups) is completely web based, and the desktop icon is just a link that opens your web browser. When the WiTECH 2 link is not working or won't launch, the failure is almost always one of two things: a browser-side problem (Microsoft Edge is out of date or won't open at all) or a device-side problem (the MicroPOD is not connecting or updating correctly).
Use the two paths below to diagnose and fix the issue. Try Path 1 first if the browser doesn't open or the page won't load at all. Use Path 2 if the browser opens fine but WiTECH 2 cannot connect to the MicroPOD device or the connection drops mid-session.
Path 1 - Update or repair Microsoft Edge (browser-side fix)
Use this path if clicking the WiTECH 2 desktop icon does not open the browser, the browser opens to a blank/error page, or WiTECH 2 will not load in Edge. Because WiTECH 2 for MicroPOD is completely web based, the desktop icon is just a link to open your browser - keeping Edge updated and working is essential.
How to update Microsoft Edge on a Windows or Mac computer:
- Open Microsoft Edge - launch the browser like you normally do.
- Click the Menu (three dots) in the top-right corner.
- Select "Help and feedback." Scroll down the menu if you don't see it immediately.
- Click "About Microsoft Edge." This opens the built-in update page (edge://settings/help).
- Wait for Edge to check for updates - it will start checking automatically. If an update is available, it will download and install it. If no update is needed, you'll see a message saying it's up to date.
- Restart Edge if prompted. If it downloaded an update, Edge may ask you to restart to finish applying it. This is the quickest way to make sure you're running the newest Edge version.
If Edge will not launch at all:
- Search "Control Panel" in the Desktop search bar.
- Select "Programs and Features."
- Find "Edge" and right-click. Choose "Change." This will repair Edge by pulling the latest update from Microsoft.
- You should now be able to launch the Edge browser. Retry the WiTECH 2 link.
If Edge is now updated and launching correctly but the WiTECH 2 connection still fails, move on to Path 2.
Path 2 - WiTECH 2 / MicroPOD connection troubleshooting (device-side fix)
Use this path if the browser opens correctly and WiTECH 2 loads, but the software cannot connect to the MicroPOD device, cannot find the wireless connection, or the connection fails during use. Follow these steps in order to resolve connection issues between WiTECH 2 and the MicroPOD device:
- Ensure the MicroPOD device is powered on and connected before beginning these steps.
- Open the MicroPOD Utility - do NOT click Next.
- Open WiTECH 2, log in, and click the gear icon. Check for an available update and install it if present.
- If no update appears, check the light on the POD. If the light is orange, close everything in the MicroPOD Utility, then relaunch it and let it run until it finishes configuring.
- Open WiTECH 2 again, click the gear icon, and run the second update.
- Click the gear icon in the top right corner and join your wireless connection.
The orange light on the MicroPOD indicates the device is not fully configured - letting the MicroPOD Utility complete its configuration run is the key step that resolves most connection failures. Do not click Next in the MicroPOD Utility, as it can interrupt the configuration process.
Still not working? Contact AE Solutions
If the WiTECH 2 link still won't launch after updating/repairing Edge, or the MicroPOD will not connect after completing the connection procedure, contact AE Solutions for support:
- Phone: 913-856-6678
- Website: https://aesolutions.us - Submit a support ticket online
Have your MicroPOD serial number, MDP+/MDP/WSP model, and a description of which path you've already tried ready before contacting support so the team can move directly to the next diagnostic step.