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Why the AETools Online Store Won't Accept Your Serial Number

If your Tech Authority, WiTech, or Flash Token subscription purchase fails at checkout with a serial number error, here's why it happens and how to fix it.

AETools Online Store Serial Number Errors 

Customers purchasing Tech Authority, WiTech, or Flash Token subscriptions through the AETools online store sometimes hit a serial number error at checkout that blocks the purchase. This is a common Subscriptions & Sales issue and usually has a quick fix. If you're trying to buy a subscription on the AETools online store and the serial number field won't go through, this article covers why and what to do. 

Why the AETools Online Store Rejects Your Serial Number 

The AETools online store validates the serial number you enter against the serial number on file for your account before completing a Tech Authority, WiTech, or Flash Token subscription purchase. If you've switched to a new computer or a new tool, the serial number tied to your account may no longer match what you're trying to buy a subscription for, and the online store checkout will reject the transaction. This is the most common reason a serial number fails at checkout on the AETools online store. 

Updating Your Serial Number for AETools Subscription Purchases

Before attempting checkout again on the AETools online store, contact AETools support to update the serial number on your account to match your current tool or computer. Once your serial number is corrected on file, Tech Authority, WiTech, and Flash Token subscription purchases should process normally through the online store. Visit https://aetools.us to reach support for a serial number update.  

Manual Checkout for Tech Authority, WiTech, and Flash Token Subscriptions 

If the AETools online store still won't accept your serial number after an update, support can process your Tech Authority, WiTech, or Flash Token subscription purchase manually by phone. Have your serial number and payment card ready. Once support confirms your details and processes payment, they'll provide activation instructions for your subscription.

Getting Help with AETools Online Store and Subscription Purchases 

For serial number errors, checkout failures, or any Subscriptions & Sales issue with the AETools online store, contact AETools at https://aetools.us or call (913) 856-6678. You can also submit a support ticket at https://aesolutions.us if you're unable to complete your Tech Authority, WiTech, or Flash Token purchase online.