Order tracking, shipping, redirects, lost packages, and damaged products at AETools
Complete guide to AETools shipping support, including how to get your tracking number, redirect a package after shipment, report a lost package, or file a damaged product claim. Covers contact emails for tracking, shipping, and sales.
Need help with shipping or tracking on your AETools order? This article covers tracking numbers, general shipping questions, redirecting a shipped package to a new address, lost packages, and damaged packages or products. Each request goes to a different contact at AETools, so use the right email or phone number for the fastest response.
How to get your tracking number
Tracking numbers are issued and sent automatically once your package ships. If you don't receive this email, you can contact tracking@aetools.us and provide your sales order number.
General shipping questions
For general shipping questions please contact shipping@aetools.us and provide your sales order number.
How to redirect a package to a new address
After your package has shipped, if you need to have a package redirected to a new address, please reach out to your sales rep or the sales department at sales@aetools.us.
- There is a $75.00 charge to redirect a package after shipping confirmation has taken place.
- An AE Solutions sales representative can help arrange this for you.
What to do if your package is lost
If you suspect a package may be lost, please contact shipping@aetools.us as soon as possible. Please provide the sales order and the delivery address.
- We will contact the shipper and start the lost package process.
- Please allow 3-5 business days for this request.
What to do if your package or product arrives damaged
For any damaged packages or products please contact shipping@aetools.us and provide your sales order number.
- A description, along with pictures of the damage, is required.
- We will contact the shipper with all relevant information.
- Please allow 7-10 business days to file claim.
Quick reference - who to contact for what
Tracking number issues: tracking@aetools.us
General shipping questions, lost packages, damaged products: shipping@aetools.us
Package redirects after shipment: sales@aetools.us (or your sales rep)
If you need help with order tracking, shipping questions, package redirects, lost packages, or damaged products, contact AETools at https://aetools.us or call us directly.