How to set up and configure your new MDP/MDP+
This article will walk you through setting up your new MDP/MDP+ Micropod tool. Make sure you have purchased the necessary WiTech and TechAuthority subscriptions needed for complete functionality of your tool and account. Once you've purchased your subscriptions, or if you have active subscriptions on your WiTech account already, please call us to have your device registered to the account.
1. Check if you have the VCI Setup utility software. If you don't have it downloaded, visit Mopar TSP and download the VCI Setup Utility software. Once the installer has been downloaded from your browser, follow each step until VCI Setup Utility has been fully installed onto your PC.
2. Open the VCI setup utility software. If prompted for an update, click "Continue" and the update will be applied. If necessary you may be prompted to restart the software.
3. Once you are in the VCI Setup Utility software you will see a screen with 2 options. Select "Continue." DO NOT select "Wireless Configuration" at any step in this process.
4. VCI setup utility will now attempt to connect to your device via USB. This may take up to 2 minutes and once the MDP has been found you will be prompted to begin the configuration process. This may take up to 15 minutes to complete.
5. Once the configuration process has completed, LEAVE VCI SETUP UTILITY OPEN and access your WiTech software via https://fcawitech.okta.com/. Once you have logged in, select the wiTECH2 AM PROD option.
6. Once you access the dashboard through WiTech, you will be prompted to run another update for your MDP tool's firmware. This update may take up to 10 minutes to complete.
7. Once this update has completed, your tool information and subscription expiration date will be visible on the WiTech dashboard which means your tool has been successfully configured and registered to your account. If your tool doesn't show in the dashboard please try the following troubleshooting steps:
1. Close and reopen the VCI setup utility software. DO NOT click "Continue" or "Wireless configuration." Both options will require you to entirely reconfigure the tool.
2. Unplug the USB cable from the tool and laptop, wait 10 seconds, and plug them back in. This will refresh the power to the tool and oftentimes will allow the WiTech dashboard to detect the tool.
2. Open the VCI setup utility software. If prompted for an update, click "Continue" and the update will be applied. If necessary you may be prompted to restart the software.
3. Once you are in the VCI Setup Utility software you will see a screen with 2 options. Select "Continue." DO NOT select "Wireless Configuration" at any step in this process.
4. VCI setup utility will now attempt to connect to your device via USB. This may take up to 2 minutes and once the MDP has been found you will be prompted to begin the configuration process. This may take up to 15 minutes to complete.
5. Once the configuration process has completed, LEAVE VCI SETUP UTILITY OPEN and access your WiTech software via https://fcawitech.okta.com/. Once you have logged in, select the wiTECH2 AM PROD option.
6. Once you access the dashboard through WiTech, you will be prompted to run another update for your MDP tool's firmware. This update may take up to 10 minutes to complete.
7. Once this update has completed, your tool information and subscription expiration date will be visible on the WiTech dashboard which means your tool has been successfully configured and registered to your account. If your tool doesn't show in the dashboard please try the following troubleshooting steps:
1. Close and reopen the VCI setup utility software. DO NOT click "Continue" or "Wireless configuration." Both options will require you to entirely reconfigure the tool.
2. Unplug the USB cable from the tool and laptop, wait 10 seconds, and plug them back in. This will refresh the power to the tool and oftentimes will allow the WiTech dashboard to detect the tool.