How to create a Nissan Account for Consult 3/R2R & Consult 4/R2R

Need to create a Nissan account for Consult 3/R2R or Consult 4/R2R diagnostic software? You register through the Nissan Techinfo website. Once your account is created, it works for both C3/R2R and C4/R2R.

How to register a Nissan Techinfo account

Step 1: Go to https://www.nissan-techinfo.com/Home.aspx.

Step 2: Scroll to the bottom of the page and click "Register." Do not use the Account Login section that is for existing accounts only.

Step 3: Fill out the registration form with the required information - Customer Name, User ID, Password, Street, City, State, Country, Zip Code, Phone, Email Address, and Promo Code if you have one. Check the box if you are an Authorized Nissan Dealer.

Step 4: Your User ID must be between 8 and 100 characters long. Choose something you can remember and save it somewhere safe.

Note: some techs have reported the new merged system enforcing a shorter limit than stated above during this transition - if registration fails on User ID length, try a shorter ID and contact AE Tools to confirm current requirements. 

Step 5: Click the Register button to submit your registration.

Verify and log in to your Nissan Techinfo account

Step 6: Once your account is created, click on "click here" to go to the login page.

Step 7: Enter your User ID and Password in the Account Login section, then click Submit to verify your account.

Your Nissan Techinfo account is now ready to be used for Consult 3/R2R (C3/R2R) and Consult 4/R2R (C4/R2R) diagnostic software.

Known issue - Nissan/Infiniti account integration causing login and sync problems-
Nissan recently merged Nissan and Infiniti account systems on TechInfo, and this has caused widespread login failures, duplicate accounts, and Console 3/4 installs being blocked even with an active subscription. If you're hitting login or account issues that weren't there before, this integration is the likely cause - not something wrong with your setup. A few things that have helped:

• If login fails after a password reset, make sure "Nissan" (not "Global") is selected as the account type during login.

• If your subscription shows active on the TechInfo website but the software still shows it as expired or not found, this is a known sync glitch - email Nissan support with screenshots of both the website and the software error.

• License holders can now self-revoke and reassign a license once through the new site, replacing the older email-request process.

• If the new site is giving errors during purchase or registration, the older/legacy TechInfo site has been more reliable for some techs during this transition.

This is an issue on Nissan's side, not something AE Tools or the customer can permanently fix - if the steps above don't resolve it, contact AE Tools to confirm whether it's a known, ongoing case.