How Do I Get Help With My Ninja or Gymkana?
What to provide AE Tools Support for a Keyline Ninja or Gymkana issue, and when Keyline manufacturer support may be needed.
Before Contacting Support About Your Keyline Machine
Before opening a support request for your Keyline Ninja or Gymkana, search the Knowledge Base for calibration, cut by code, decode, key won't cut correctly, clamp, blank, Instacode, and connectivity.
Information to Provide AE Tools
When contacting AE Tools about a Keyline machine issue, provide: the machine (Ninja, Ninja Total, Gymkana, or other Keyline model), serial number, software version, error message, application (vehicle, year/model when relevant, key type, blank, clamp), and the problem (what you were trying to do, what happened, what you expected to happen, and whether this has worked previously).
Photos Are Extremely Helpful
When applicable, send photos of the original key, the finished key, the blank, the clamp, the machine screen, and the error message, along with a short video of the problem on your Keyline machine.
Keyline Manufacturer Resources
Keyline provides machine-specific product information, tutorials, and software resources for Ninja, Ninja Total, and Gymkana, as well as the Keyline HUB for machine management and support.
When to Contact AE Tools
Contact AE Tools when you need help with Keyline machine setup, cutting issues, calibration, software, application questions, or troubleshooting.
When Keyline Manufacturer Support May Be Needed
Some issues may require Keyline's direct involvement, particularly when they involve manufacturer software, firmware, hardware repair, warranty, or manufacturer-specific errors. AE Tools can help determine the appropriate next step.