Customer Received New Micropod needs sub transferred to setup
Step-by-step guide to transferring your wiTECH 2.0 subscription from an old MicroPod to a new MicroPod or wiTECH 2 J2534 device. Covers the serial numbers you'll need, where to find the J2534 serial number, where to email the request, and expected processing time.
Got a new MicroPod and need to move your wiTECH subscription over from the old one? Subscription transfers are handled by the AETools wiTECH support team via email. Here's what to send, where to send it, and how long it takes to process.
Required information for a MicroPod subscription transfer
To transfer your subscription to your new MicroPod, please provide the following:
- Old pod serial number
- New pod serial number
- Email address associated with the account
How to find the serial number for a wiTECH 2 J2534
If this is a wiTECH 2 J2534, please provide the serial number found in the About section of the wiTECH 2 J2534 application - not the serial number printed on a physical pod, since J2534 devices use the in-application serial for licensing.
How to submit your subscription transfer request
Send the required information to: fcawitech@aetools.us
Processing time
Please allow 4 to 6 hours for processing, depending on the time of day your request is submitted.
Need further assistance
Submit a support ticket at https://aesolutions.us/ - click "Support Ticket System" at the top of the page.
If you need help locating your MicroPod or wiTECH 2 J2534 serial number, confirming the email address on your wiTECH account, or following up on a subscription transfer request, contact AETools at https://aetools.us or call us directly.