Allison DOC: Purchase, Support-Ticket Setup, and Updates
Allison DOC (Diagnostic Optimized Connection) for Allison transmissions is purchased through AE Tools sales, then set up through a support ticket. AE Tools transfers the software and updates to the customer.
Allison DOC (Diagnostic Optimized Connection) is the diagnostic software for Allison transmissions. Getting it set up through AE Tools is a two-part process: purchase runs through the Sales department, and the software is delivered and set up through a support ticket. This article covers how to purchase, how setup works, and how updates are handled.
Step 1 — Purchase through AE Tools Sales
Allison DOC is purchased through the AE Tools Sales department:
1. Contact AE Tools Sales to purchase Allison DOC.
2. Sales creates a Sales Order (SO) for the purchase.
3. Confirm payment to complete the order.
Step 2 — Submit a support ticket for setup
Once the Sales Order is placed, the software is delivered and set up through a support ticket:
1. Submit a support ticket referencing your Sales Order.
2. AE Tools transfers the Allison DOC software to you and completes the setup.
3. AE Tools confirms the software is installed and licensed. For the specific install source and license activation on your machine, AE Tools handles this as part of the ticket — contact AE Tools if you need details for your setup.
Step 3 — Updates
New Allison DOC updates are transferred to the customer by AE Tools:
1. When updates are available, submit a support ticket (or reference your existing one).
2. AE Tools transfers the update to you.
3. Apply the update and confirm the software is current.
Troubleshooting: Allison DOC
"I purchased Allison DOC but don't have the software yet." Delivery and setup are handled by support ticket after the Sales Order is placed — submit a ticket referencing your order and AE Tools will transfer the software.
"I need a newer version of Allison DOC." Updates are transferred by AE Tools — submit a support ticket and AE Tools will send you the current update.
"I'm running Allison DOC alongside other heavy-duty software." Keeping each OEM environment in its own partition avoids driver conflicts between packages — see the Durabook partition-layout article.
Related articles
- New Durabook Laptop - Initial Setup, Partition Layout, and Software Preinstallation - https://knowledgebase.aetools.us/new-durabook-laptop-initial-setup-partition-layout-and-software-preinstallation