💻 ScreenConnect Not Working? How to Use Quick Assist Instead
If you're having trouble using ScreenConnect for remote support, you can use Quick Assist, a built-in Windows tool that lets a support agent connect to your computer and help you remotely. Follow the steps below to get started.
Steps to Open and Use Quick Assist
1. Open the Start Menu
Click the Windows icon located on your taskbar at the bottom of your screen.
2. Search for Quick Assist
Start typing "Quick Assist" into the search bar. Usually, typing just "Quick" will bring it up.
3. Launch Quick Assist
Click on the Quick Assist app in the search results. Wait a few moments for it to fully load.
4. Enter the Support Code
Once Quick Assist opens, you’ll see a prompt asking for a 6-digit code.
Your Tech Support agent will provide this code. Enter it and click Submit or Share Screen (depending on the version).